Return & Exchange Policy

Please read this policy before placing your order.

Why we accept returns

We make every Damoya piece in small numbers and with a lot of love and consideration. We hope yours becomes the one you reach for on an ordinary Tuesday, and again the Sunday after. Sometimes a piece and its person don't quite find each other, and that's alright. If that's happened with yours, we would much rather you send it back than leave it waiting at the back of your wardrobe. Every return tells us something, and we take it into what we make next. We're a small team, and each returned piece travels back to us, is checked by hand, and gets readied for its next home. The ₹200 handling fee goes towards that journey. 

Window to return:

Return and exchange requests must be raised within 5 days of delivery, counting the day of delivery.

For prepaid orders, refunds go back to your original payment method, minus ₹200 per item.

For COD orders, full refunds are given as store credit only, minus ₹200 per item.

Your first exchange on an order is free (size or an alternate product of the same or higher value. In case it's a higher value item, customer pays the differential amount)

If an item arrives damaged, defective or wrong, report it within 48 hours of delivery and we will fix it at no cost to you.

1. Returns

A return for size, fit or personal preference is accepted when all of the following are true:

• the request is raised within 5 days of delivery, counting the day of delivery
• the item is not in a non-returnable category (see section 3)
• the item is unworn, unwashed, not dry-cleaned and unaltered
• the item has no stains, odours, makeup, perfume or signs of use
• all tags are attached and the original packaging is intact
• you can share your order number as proof of purchase
• the item passes our quality check when it reaches us

2. Refunds

Prepaid orders. Once your return passes our quality check, we refund the amount to your original payment method, minus the ₹200 handling fee per item. This takes 3–5 working days from our check. Your bank may take a few more days to show the credit.

COD orders. Refunds for preference-based returns on COD orders are issued as store credit only. This includes the ₹300 advance and the balance paid on delivery, minus the ₹200 handling fee per item. We cannot refund COD returns by bank transfer or UPI. Store credit does not expire and can be used on any eligible item on our website for a year.

What we don't refund. The ₹300 COD advance is not refunded if the order is refused at delivery or the balance is not paid. It goes toward the courier and return-to-origin costs.

3. Non-returnable items

The following cannot be returned or exchanged for size, fit or preference reasons. The only exception is a verified defect, transit damage, or the wrong item being sent.

Sale items. Anything bought during a sale is final sale

Store credit purchases. Items bought with store credit can be exchanged once, for a different size or style. The exchange depends on stock and must be requested within 5 days of delivery. A ₹200 handling fee applies. These items cannot be refunded in cash.

Co-ord sets. Co-ord sets can only be returned or exchanged as a complete set.

4. Exchanges

Sizing and fit. Our size chart is based on standard body measurements. Fit can still feel different from one style to another because of cut, silhouette and fabric. This is normal and is not considered a defect.

Exchange terms. Your first exchange on an order is free. A second exchange costs ₹200. Each order can have a maximum of two exchanges. Exchange requests must be raised within 5 days of delivery, counting the day of delivery. All exchanges depend on stock when we process them.

5. Damaged, defective or wrong items

Transit damage or wrong item. Report it within 48 hours of delivery. Send us photographs and your order number.

Manufacturing defect. Report it within 48 hours of delivery. Send us photographs, your order number and a short description of the problem.

Please don't use the item beyond what you need to spot the issue. We may ask for more photos, a video or images of the packaging. Once we have verified the problem, we will replace the item or refund you in full, including any COD advance, to your bank account, UPI or original payment method.

6. How to raise a request

Email hello@damoya.in or WhatsApp on +91-7428560600 with your order number, the item, and whether you would like a return or an exchange. Once your item reaches us and passes our quality check, we will process your exchange, refund or store credit.

7. Contact

Email: hello@damoya.in
WhatsApp: +91 7428560600

8. Policy updates

We may update this policy from time to time. Changes apply only to orders placed after the update. Your order is governed by the version of this policy in place on the day you bought it.